FAQs

1. What services do you offer?
   We specialize in designing, installing, and integrating a range of solutions from, smart home automation systems, home theaters, multi-room audio, video conferencing solutions, security systems, surveillance cameras and more. Our team provides end-to-end solutions, from consultation to system maintenance.
2. Do you offer both residential and commercial AV services?
   Yes! We provide AV solutions for both residential and commercial spaces. Whether you need a home theater setup or a fully integrated conference room system, we have the expertise to meet your needs.
3. Can you integrate AV systems with my existing smart home devices?
   Absolutely. We specialize in integrating AV systems with smart home technologies like lighting, security, and climate control systems, ensuring everything works together seamlessly.
4. What brands do you work with?
   We partner with top industry brands like McIntosh, Marantz, and Sony just to name a few, to provide high-quality, reliable audio-visual equipment. Our goal is to match you with the best technology that fits your needs and budget.
5. How much does an AV system installation cost?
   The cost varies depending on the scope of the project, the equipment required, and the complexity of the installation. We offer free consultations to assess your needs and provide an accurate quote.
6. Do you offer custom AV solutions?
   Yes, we provide tailored AV solutions designed to meet your specific needs. Whether you’re looking for a unique home entertainment experience or a specialized business conferencing system, we can create a customized plan just for you.
7. How long does the installation process take?
   The timeline depends on the size and complexity of the project. Smaller installations, such as setting up a home theater, may take a few days, while larger commercial projects can take several weeks to months. We’ll provide a detailed schedule during the planning phase.
8. Do you provide training on how to use the AV system?
   Yes, after installation, our team will walk you through the entire system and provide hands-on training to ensure you’re comfortable using all the features.
9. What happens if I need support after the installation?
   We offer ongoing support and maintenance services. If you experience any issues with your system, we’re just a call or email away. We can troubleshoot remotely or arrange an on-site visit if necessary.
10. Do you provide equipment warranties?
    Yes, because we are authorized dealers for all the equipment we supply, your new products come with manufacturer warranties.
11. Can I upgrade my AV system in the future?
    Absolutely. We design systems with scalability in mind, so you can easily upgrade your equipment or add new features as technology evolves.
12. How do I schedule a consultation?
    You can schedule a consultation by contacting us via phone, email. We’ll arrange a convenient time to discuss your AV needs and start planning your project.
13. What geographic areas do you serve?
    We primarily serve clients within Maine and New Hampshire, but we are also able to accommodate larger projects in other locations. Feel free to reach out to us, and we’ll discuss the logistics based on your location.
14. What type of maintenance do AV systems require?
    Most AV systems require minimal maintenance. We recommend regular system checks and occasional software updates to ensure everything operates smoothly. We also offer service packages to handle any routine maintenance.
15. Can you work with architects and interior designers on new construction projects?
    Yes, we frequently collaborate with architects, interior designers, and builders to ensure seamless integration of AV systems into new construction or renovation projects. We work closely with all stakeholders to ensure the technology complements the space.
16. What is the difference between a wired and wireless AV system?
    Wired systems typically offer more stability and higher-quality signals, especially for larger installations. Wireless systems provide more flexibility and easier installation and are typically better suited for retrofit solutions. We can help you decide which is best for your specific needs.
17. How do you ensure audio quality in large spaces?
    For larger spaces, we perform acoustical analysis to recommend appropriate speakers, soundproofing, and room adjustments to optimize sound quality. Our goal is to ensure clear, balanced audio no matter the room size.
18. Can you install outdoor AV systems?
    Yes, we provide outdoor audio and video solutions, including weatherproof speakers and TV installations. These systems are designed to withstand various environmental conditions while delivering top-notch performance.
19. How do you handle complex cabling requirements?
    Our expert technicians carefully plan and install all wiring and cabling to ensure it’s hidden, organized, and properly isolated from interference along with following both aesthetic and safety guidelines. We also label and document all connections for future maintenance.
20. Can I control my AV system remotely?
    Yes, many of our AV systems come with remote control options, either through an app or dedicated remote devices. This allows you to control your audio, video, lighting, and other connected systems from anywhere.
21. What video conferencing solutions do you offer?
    We provide high-quality video conferencing setups for both small and large meeting rooms. These include cameras, microphones, and displays that ensures clear video and audio for remote meetings.
22. Can you help improve acoustics in my space?
    Yes, we offer acoustic treatments to enhance sound quality. This may include adding sound-absorbing materials, adjusting speaker placement, or suggesting room layout changes to minimize echo and improve clarity.
23. How do you handle system updates or upgrades?
    For hardware upgrades, we’ll assess your existing setup and recommend any necessary improvements to keep your system up-to-date and efficient.
24. Can I get a demo of the AV systems before installation?
    Yes, we offer demos for certain products and systems. Whether in our showroom or via a virtual demo, you can experience the functionality and quality of the systems before making a final decision.
25. What is a multi-room audio system?
    A multi-room audio system allows you to play music in multiple rooms from a central system. Each room can have its own audio source or play the same music throughout the house, all controlled from one interface.
26. Do you install home automation systems?
    Yes, we provide home automation services that integrate AV systems with lighting, security, climate control, and more. We can set up everything to work through a single app or voice-controlled system like Control4, Lutron or Josh AI.
27. Do you offer AV rental services for events?
    No, we do not currently rent equipment for events.
28. Can you design a fully automated home theater?
    Yes, we specialize in designing custom home theaters with fully automated controls for lighting, sound, and video. Our systems allow you to adjust everything from your seat using a remote or smart device.
29. What is the process for an AV installation?
    Our process begins with an initial consultation to understand your needs, followed by a site survey and design phase. Once the design is approved, we install the system, test it thoroughly, and provide training to ensure you know how to use it.
30. How do you ensure the security of networked AV systems?
    We follow strict security protocols to safeguard networked AV systems from cyber threats. This includes using encrypted connections, secure passwords, and firewall configurations to protect your data.
31. Can you integrate AV systems into existing furniture or cabinetry?
    Yes, we often custom furniture through many manufactures along with offering our in house custom woodworking. We can also work with your existing cabinetry to discreetly integrate AV systems, ensuring that technology fits seamlessly into your décor without compromising aesthetics.
32. How do I troubleshoot if something isn’t working?
    We offer service plans to quickly provide remote support to quickly address common issues. For more complex problems, our team can schedule an on-site visit to diagnose and resolve the issue.
33. Do you offer eco-friendly or energy-efficient AV solutions?
    Yes, we offer energy-efficient equipment and designs, including systems that automatically power down when not in use, LED displays, and eco-friendly audio components. We can also design your system to integrate with smart energy management solutions.
34. How do I know what type of system is right for me?
    During our consultation, we assess your space, needs, and budget to recommend the best system for you. We’ll consider factors like room size, usage, and future scalability to ensure you get a system that works perfectly for your requirements.